Welcome to Richmond Medical Centre's Website
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction
*if you wish to book a same day appointment please call at 8:30 in the morning as this is when we have free slots
*If you wish to chase up a hospital appointment or hospital letter please call up and ask to talk to a secretary instead of booking an appointment
*if you would like a doctor to produce you a report such as an insurance report, please ask for this at reception instead of booking an appointment
FIND MY NHS NUMBER
To find you NHS number go to the following web address:
We are open!
We are still open and here for you.
We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs.
We are still open and here for you and we are continuing to provide services as we have been doing throughout the COVID-19 pandemic.
If you need medical advice or treatment, please ring us on 0121 743 2159, for non-urgent advice or treatment, visit our website and send us your query – our opening hours are 8am -6:30pm plus extended access appointments until 8pm and 11am on the weekends.
Due to coronavirus, how you contact us will be different at the moment. This is to limit face to-face contact whenever possible and help stop the spread of coronavirus.
Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days.
Alternatively, visit the local pharmacy for clinical advice on minor health concerns.
For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice 111.nhs.uk
Please do not come to the surgery unless you have an appointment.
Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you. If you have a preference about how to access care you can discuss it with your practice.
Attending a face-to-face appointment
If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery. If you have a disability or condition which means you cannot wear a face covering or communicating with someone who is wearing personal protective equipment or face mask, or you need to make any other adjustments before your appointment, please let the surgery know ahead of your arrival.
COVID-19 Vaccination programme
Our practice is currently supporting the delivery of the COVID-19 vaccination programme. This means that at certain times, part of our premises will be used for vaccine clinics and some of our team will be involved in running vaccine clinics.
This means that if you are asked to attend a face-to-face appointment, this may be at a different location to the one you normally attend or you may see someone different to usual.
The NHS is vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to roll out in full. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited.
In the meantime, you can get information about the COVID-19 Vaccination online at www.nhs.uk/covidvaccination.
Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.
FINALLY, HELP ALL OF US, PLEASE STAY AT HOME, PROTECT US AND SAVE LIVES.
Our New App - myGP
Download our new appointment bookings app to your smartphone for free. myGP was developed to make access to healthcare easier and faster for patients. Once downloaded, simply log-in with your date of birth and mobile number and add the people you care for, allowing you to book and cancel appointments for them. Plus more! It’s really that easy! For more information, please visit: mygp.com
We are currently offering second dose vaccines however we will be offering the Covid vaccination to all ages very soon.
IMPORTANT ADVICE ABOUT CORONAVIRUS
The symptoms of Coronavirus are: A new continuous cough, cold or chest like symptom, A high temperature/fever of 37.8 and above, Shortness of breath. But these symptoms do not necessarily mean you have the illness. The symptoms are similar to other illnesses that are much more common, such as cold and flu. Our aim is to reduce person to person contact. We put the health and safety of our patients and staff first at all times.
All contact to the practice for the foreseeable future is by telephone or email only. Please be reassured that our team will endeavour to continue to deliver patient care, just in a different way. Our aim is to reduce person to person contact. We put the health and safety of our patients and staff first at all times.
The GP’s will be carrying out telephone and video consultations only. And then if approved by the GP’s we will allow access to the building.
If you normally collect repeat prescriptions in person, please telephone us and we can arrange for this to be sent electronically to a pharmacy. You can also register for online access to order your prescriptions rather than order over the telephone.
Following the government’s announcement on Sunday 22nd March, there are now 2 groups of vulnerable patients who currently have NO symptoms of COVID 19
Group one comprises of all those patients who are invited for a flu vaccination every year - these patients need to stay at home wherever possible, but at the very least MUST practice social distancing, keeping at least 6 feet or 2 metres apart from others and limiting the number of times you leave the house and where possible, no one should come to visit you.
Group two are those patients who are in group 1 but have health conditions that put them more at risk of a very poor outcome if they were to catch COVID 19. These patients MUST STAY AT HOME for the next 12 weeks - social isolation. If you are in this group, you will receive a letter, but these are the conditions which would put someone in this group:
Solid organ transplant recipients
People with specific cancers:
People with cancer who are undergoing active chemotherapy or radical radiotherapy for lung cancer
People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD
People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell disease)
People on immunosuppression therapies sufficient to significantly increase risk of infection - these will be patients taking the following drugs
- Mycophenolate (both types)
Patients who have had their spleen removed
Patients having renal dialysis
People who are pregnant with significant heart disease, congenital or acquired
If you are in this group, you will receive a letter. If you do not have family or friends who can support you to completely isolate from the outside world, please visit this page which will give information on how you can be supported
There have been numerous queries from lots of patients who think that they should be in this group - on 3rd April the government issued amended guidance which you can read here
If you are in group 2 and have other people living in the same house, they do not need to isolate with you, unless they too have received a letter, BUT they MUST practice social distancing from you and avoid all contact with you if possible.
NEW - Data Protection Update - GDPR
From the 1st July, the NHS will change how it shares your GP medical record. The General Practice Data for Planning and Research data extract by NHS Digital from GP Practices across England will help the NHS to improve health and care services for everyone, by collecting patient data and holding it in a central national database.
This is an upgrade to an existing similar process called GPES – General Practice Extract Service, this new data collection will be more efficient, effective, and much more frequent.
For example, patient data held in this new national database can help the NHS to:
- monitor the long-term safety and effectiveness of care
- plan how to deliver better health and care services
- prevent the spread of infectious diseases
- identify new treatments and medicines through health research
If you would prefer that your identifiable patient data is only shared for your own health care purposes, you can opt-out by registering a Type 1 Opt-out or a National Data Opt-out, or both.
These opt-outs are different and they are explained in more detail below. Your individual care will not be affected if you opt-out using either option (or both).
A Type 1 opt out has to be registered by your Practice; please let us know if you want to register a type 1 opt out.
A National Opt out can be done without contacting your practice, at https://www.nhs.uk/your-nhs-data-matters/
For more information about this see the GP Practice Privacy Notice for General Practice Data for Planning and Research.
This collection will start on 1 July 2021
If you do not want your data to be shared with NHS Digital please register your Type 1 Opt-out with your GP practice by 23 June 2021.
Find out what is changing here.
We are now open for extended access. This means we are open until 8pm Monday to Friday and 8am -11am on Saturday and Sunday for pre-bookable appointments only
Click here for the Extended Access Leaflet
New prescribing policy
What is changing?
Our practice, along with others throughout England, will be implementing a new policy on prescriptions for over-the-counter medicines when used to treat a range of minor health conditions. The national guidance on this policy has come from NHS England and the full local policy can be found on the Birmingham and Solihull CCG website.
The GPs and nurses at Richmond Medical Centre will no longer routinely be prescribing medicines that can be bought over-the-counter (OTC) for certain, mostly short term, conditions. We will also no longer be prescribing vitamin and mineral supplements for most patients. Click here for more information.
We are asking patients to take a different approach to managing the following conditions:
acute sore throat
minor burns and scalds
coughs, colds and nasal congestion
mild dry skin
mild irritant dermatitis
mild to moderate hay fever
dry eyes and sore tired eyes
infrequent cold sores of the lip
teething or mild toothache
insect bites and stings
warts and verrucae
prevention of tooth decay
indigestion and heartburn
ringworm or athlete's foot
minor pain, discomfort and fever (such as aches and sprains, headache, period pain, and back pain)
2018 Patient Survey - The results are here, take a look.
Your Care Connected
Your Care Connected allows healthcare professionals to view information from your GP record, it will provide them with important and potentially life-saving information; it will also help to reduce unnecessary repeat tests, such as blood tests and X-rays. Sharing your medical records could save your life - All patient aged over 15 years 11 months will be receiving a letter detailing this service. More information can be found on the website under "News" - Your Care Connected"
PPG ( Patient Participation Group) – We need your views
Would you like to receive news from your Practice first hand and on a regular basis?
Are you interested in learning more about health and associated matters?
If so, then all it needs is your name and e-mail address (this will never be forwarded onto anyone but the practice).
Please speak to reception for how to do this.
*if you would like more information on the group and how it works please click this link*-> http://www.richmondmc.co.uk/ppg.aspx?t=1
Download a PDF copy of our most recent news letter here -> News Letter
(Site updated 04/06/2021)